FAQ

01-What is CCXC?

CCXC Markets is the Digital Asset Exchange Platform run by CCXC. The exchange is HFT capable with institutional connectivity via API, FIX and ITCH protocols and is digital asset framework (Blockchain/DLT) agnostic. The brokerage will be part of CCXC DAxP pooled liquidity, and will therefore have much better liquidity than any other exchange. CCXC Markets operates 24/7, allowing for a truly global exchange. Currently the assets trading on CCXC Markets are cryptocurrencies like Bitcoin and Ethereum, however a trader on CCXC Markets will soon have access to the more traditional financial assets, built on top of Blockchain framework, that will be issued on the exchange, provided they have passed the level of KYC required.

02-What is Cryptocurrency (Digital Currency)?

A Cryptocurrency or Digital Currency is a currency in which encryption techniques are used to regulate the generation of units of currency and verify the transfer of funds, operating independently of a central bank. A cryptocurrency is difficult to counterfeit because of this security feature. A defining feature of cryptocurrencies is that they are not issued by any central authority, rendering it theoretically immune to government interference or manipulation. Good examples of cryptocurrencies would be Bitcoin, Ether and Litecoin.

03-What is a Digital Asset?

A digital asset is any traditional financial asset built using Blockchain technology.

04-How do I register to the CCXC platform?

Alternatively click on Register link at the top right corner of the homepage, or scroll to the bottom of the page, where you’ll also find a Register option in SUPPORT LINKS.

05-Is this an unregulated market?

In most countries cryptocurrencies are unregulated. However we like to treat them as if they were. We do this to protect our traders, and so if any future regulations come in, we are ready for them.

01-What is an ICO?

An ICO (Initial Coin Offering) is the issuance of digital tokens. The revenues generated from tokens are used to further business ventures. In an ICO, a newly issued token is sold to the buyers in exchange for fiat or cryptocurrencies. The newly issued token will have a genuine utility or application within the project. For our ICO, the DAXT will unlock the Pot Allocation System during ICO pre-sales on our platform.

02-What does CCXC do?

We are launching the Digital Asset Exchange Platform (DAxP), a global marketplace for all asset classes and instruments using distributed ledger technology (DLT). We have built the ICO Market and the Digital Asset Exchange Token (DAXT) as part of our efforts to add Initial Coin Offerings (ICOs) to the asset classes being serviced.

03-Why is CCXC doing an ICO?

CCXC is having an ICO to distribute our utility token, the DAXT, which is necessary to fuel our Pot Allocation System. We also want to demonstrate what a gold standard, fully compliant ICO looks like, and to engage with the crypto community and a broad group of investors.

04-How is CCXC offering something different from its competitors?

CCXC is not asking you to believe in ideas in a white paper. We are a financial technology firm that has already met technical, business and regulatory milestones, and has a functioning product.

We already have global clients and key partnerships in place. We have a good relationship with regulators, and have been accepted to the FCA and AIFC sandboxes for our bond issuance tool.

We are fully AML and KYC compliant. We have the contacts and expertise to carry out our projects to the highest standard.

Our ICO platform facilitates ICO issuers to run their ICO using any fiat or cryptocurrency as the input transparently and on chain.

05- How can I buy tokens?

To get involved with the CCXC ICO, all parties must register to the CCXC. They will need to pass Know Your Customer checks. After passing these checks, the client will be eligible to participate in the ICO. To purchase tokens during the pre-sale and general sale, the customer will need to pre-fund their account at CCXC Markets, either directly funding it through a variety of depositing methods.

06-What happens to left over coins?

On our platform, and for our own ICO, left over coins will be returned to the issuer.

01-How do I get my Welcome email?

The Welcome Email is sent by invitation only, if you didn’t get it please check your Spam folder. If it hasn’t reached you within 24 hours contact support at [email protected] with the subject ‘Welcome email’.

02-I have forgotten my password and/or username, how do I recover it?

To recover your password click on the Log in button as you’d normally do. After typing in your username, you’ll be prompted for your password. Underneath the password field you’ll find Forgot Password link. Please fill in your username and email when asked and an email with further instructions will be sent to you. Just follow the instructions in the email to recover your password.
If you have forgotten your username, please email us at: [email protected], and request a reminder.

03- How do I delete my account?

Unfortunately you are not able to delete your account. Before register please go for our Privacy policy and Terms and Condition. For compliance reasons we have to keep the history of verified trader, so if you do not wish to continue trading with us, just send an email to [email protected] with the subject ‘Disable my Account’, please also give us your username and describe your reason for leaving.

04- How do I change my email address?

Due to the compliant nature changing email is a long process however it is completely necessary email us at [email protected], with subject ‘Change email’. This is a manual process and will require additional KYC procedure.

05- I can’t find the answer I’m looking for, how do I receive the help I require?

If you were not able to find the help you were after, please email us at: [email protected] and your query will be answered within 48 hours of receipt. If we see that this question is indeed relevant, we’ll add it to these FAQ.

01- Are my funds insured on the platform?

No, the deposited funds are not insured. However, due to the nature of CCXC’s set up nobody but yourself will be able to access these funds. This is done by holding the funds in a segregated form broker trust account, meaning that without nobody can access them, apart from yourself.

02- How is my account secured?

The core technology behind CCXC Markets platform has been built and secured by the world’s top banking security experts to keep our customers information and funds safe. Using multi-sig wallets and cold storage your deposits are always safe and continuously monitored by our first class security team.

03- How do I make my account as secure as possible?

To make your account more secure, it is key to enable two factor authentication. This can be found in Settings in User Details.

04- What is Two Factor Authentication?

Two Factor Authentication, also known as 2FA, two step verification or TFA, is an extra layer of security that is known as “multi factor authentication”. The process adds an extra safeguard to user’s account and requires not only a password and username, but also something that only, user is aware of.

05- How do I set up 2FA?

In order to set up 2FA on your account, go to Setting and find a 2FA toggle underneath User Details. Switch it on and follow the instructions to enable 2FA function.

06- I can’t find the answer I’m looking for, how do I receive the help I require?

If you were not able to find the help you were after, please email us at: [email protected] and your query will be answered within 48 hours of receipt. If we see that this question is indeed relevant, we’ll add it to these FAQ.